Refund policy

Last Updated: October 2026

At Prince and Queen, we want you to be happy with your purchase. Please review our Refund and Returns Policy carefully before placing your order.

Returns and Exchanges

You may request a return or exchange within 7 days from the date of delivery, provided that the item meets all of the following conditions:

  • The item is unused, unworn, unwashed, and in its original condition.
  • All original tags, packaging, and accessories are intact.
  • The item shows no signs of wear, damage, perfume, makeup, stains, alteration, or washing.
  • Proof of purchase or order number is provided.

All return and exchange requests are subject to inspection and approval.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they are defective, damaged, or incorrectly supplied:

  • Underwear and intimate apparel.
  • Items that have been worn, washed, altered, or damaged after delivery.
  • Items without their original tags or packaging.
  • Clearance or final-sale items where clearly stated at the time of purchase.
  • Personalized or specially altered items.

This does not affect your rights under applicable UAE consumer protection laws where a product is defective, damaged, or not as described.

Incorrect Size or Change of Mind

Customers are responsible for selecting the correct size before ordering.

If you wish to exchange an item because of size, colour, or change of preference, the item must meet the return conditions above.

Delivery or collection charges related to a change-of-mind return or size exchange may be charged to the customer unless otherwise agreed by Prince and Queen.

We recommend using our size guide or size calculator before placing your order.

Damaged, Defective or Incorrect Items

If you receive:

  • A damaged item
  • A defective item
  • The wrong product
  • The wrong size or colour compared with your confirmed order

please contact us as soon as possible after delivery.

We may request photographs or videos showing:

  • The product
  • The defect or damage
  • The packaging
  • The product label or tag

Once verified, we will arrange an appropriate solution, which may include replacement, exchange, repair where applicable, or refund in accordance with UAE consumer protection requirements.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will normally be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

Original delivery charges are generally non-refundable for change-of-mind returns unless the return is due to our error, a defective item, or otherwise required by applicable law.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it.

Once the order has been dispatched, cancellation may no longer be possible and the return procedure may apply instead.

Delivery

Most orders are delivered within approximately 2–3 days, although delivery times may vary depending on location, order volume, availability, public holidays, or other circumstances beyond our reasonable control. Prince and Queen - الأمير و الملكة

Contact Us

For returns, exchanges or refund enquiries:

Prince and Queen
Al Kawakeb Street 1, Opposite Bawadi Mall, Al Ain, UAE
Phone: (+971) 0505274730