Privacy policy

Last Updated: October 2026

This Privacy Policy explains how Prince and Queen collects, uses, stores and protects personal information when you visit our website, create an account, place an order, contact us, or otherwise use our services.

We are committed to handling personal information responsibly and in accordance with applicable data protection requirements in the United Arab Emirates, including the UAE Personal Data Protection Law. U.AE

Information We Collect

We may collect information including:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Delivery address
  • Order and purchase information
  • Account login information
  • Customer service communications
  • Device and browser information
  • IP address
  • Website usage information
  • Cookie and analytics data

Payment information may be processed by third-party payment providers. We do not necessarily store complete card details ourselves.

How We Use Your Information

We may use your information to:

  • Process and deliver your orders.
  • Confirm payments and transactions.
  • Provide customer support.
  • Manage returns, refunds and exchanges.
  • Send order and delivery updates.
  • Create and manage customer accounts.
  • Improve our website, products and customer experience.
  • Detect or prevent fraud and misuse.
  • Comply with legal and regulatory obligations.
  • Send marketing communications where permitted and where you have provided any consent required by law.

Legal Basis and Consent

Where applicable, we process your information when it is necessary to:

  • Fulfil your order or contract with us.
  • Comply with legal obligations.
  • Protect legitimate business interests.
  • Protect customers and prevent fraud.
  • Act based on your consent.

Where processing depends on consent, you may withdraw your consent subject to applicable law.

Cookies

Our website may use cookies and similar technologies to:

  • Keep the website functioning.
  • Remember preferences.
  • Maintain shopping carts and sessions.
  • Understand website usage.
  • Measure advertising or marketing performance.

You may control certain cookies through your browser settings or any cookie controls offered on our website.

Sharing Your Information

We may share necessary information with trusted service providers such as:

  • Payment processors
  • Delivery and courier companies
  • Website hosting providers
  • E-commerce platforms
  • IT and security service providers
  • Analytics and marketing providers
  • Government or regulatory authorities where legally required

We do not sell your personal information to third parties.

Service providers are expected to use information only for the services they provide and to protect it appropriately.

International Data Transfers

Some service providers may process information outside the UAE.

Where this occurs, we will take reasonable steps to ensure that personal information is handled in accordance with applicable legal requirements and appropriate safeguards.

Data Security

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for:

  • Order fulfilment
  • Customer service
  • Accounting and tax obligations
  • Fraud prevention
  • Legal and regulatory requirements

After the applicable retention period, information may be deleted or anonymized where appropriate.

Your Privacy Rights

Subject to applicable UAE law, you may have rights relating to your personal information, including the right to request:

  • Access to certain personal information.
  • Correction of inaccurate information.
  • Deletion where legally permitted.
  • Restriction or objection to certain processing.
  • Withdrawal of consent where processing is based on consent.

Requests may be subject to identity verification and legal limitations.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of those third-party websites. The UAE Government similarly recommends reviewing the privacy practices of external sites separately. U.AE

Children's Information

Our products may include children's clothing, but our website and purchasing services are intended to be used by adults or by persons authorized to make purchases.

We do not knowingly seek to collect unnecessary personal information directly from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with an updated revision date.

Contact Us

For privacy enquiries or requests:

Prince and Queen
Al Kawakeb Street 1, Opposite Bawadi Mall, Al Ain, UAE
Phone: (+971) 0505274730